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Creative Heart Customs Policy

Hold Policy

We will hold inventory for up to 48 hours with no payment necessary, longer hold times require a non-refundable deposit of half the order total (before tax or delivery/shipping charges). Please be sure of your order before requesting a hold, if you need to edit your order, the amount will be adjusted accordingly.

*If you need to request a hold, you must do so by contacting us directly through facebook messenger or email*


Production Policy

Please understand we are a small business with limited staff and inventory, orders are not put into production until full payment is received and are currently expected to be shipped and delivered within 3-7 business days after payment. 

*For local delivery, similar conditions apply. Orders are not processed until full payment is received and are expected to be delivered within 3 business days.*


Thank you so much for supporting our small business! If you need to contact us we are available via Direct Message either on Facebook or Instagram and also by email at


If you have an order request that is 25 items or greater please contact us directly